FAQ’s

Q1. How does our site work?

After you have finished adding items to your shopping cart and are ready to submit your order, move your cursor to the lower-right corner of the screen and click on the “Cart” icon. Your Shopping cart will pop up, with all the items, quantity and total price (excluding tax and delivery fees). Click on “Proceed to Checkout” button and you transferred to secure pages to enter the name and address of the recipient of your shipment.

Once you have decided how to proceed, (i.e. Shipping information and Payment Method), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

After completing the shipping and payment information, click on the “Place Order” button to submit your order. You will receive on-screen order confirmation, as well as a confirmation via e-mail.

You may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data, so you do not have to fill out this information each time you visit our site. You will also have the ability to view your complete history of purchasing and edit information in your account.

Q2. Do I need to open an account to place an order?

No. You don’t need to have an account. At the time of check out, you can provide your shipping address and contact details and place an order.

But if you have an account you can track your earlier orders and also you can add items to the cart which will be in cart only for further order.

Q3. How can I sign into my account or edit the information in my account?

You can access this account by clicking on the “My Account” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new password by clicking on the “Forgot your password?” link. After your data has been verified, your account data will appear, and you can edit existing information.

Q4. How can I change my shipping address?

By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed, and you have the option to amend it if you need to. Otherwise, you can go to “My Account” and edit your Address and/or “Add New Address”.

Q5. Can I return an item?

Please refer Delivery & Return Policy.

Q6. What forms of payments do you accept?

We accept all the major Debit/credit cards and PayPal. 

Q7. Is your site & my data secure??

We take great care in protecting our customer data. Our site is 100% secure. We use a variety of measures to maintain the privacy and safety of your personal information. Credit/Debit card usage at indiangroceryonwheels.com is GUARANTEED SAFE. We do not store or save any credit information from our customers. Payment processing is completely handled by the Payment Gateways secure servers and advances security protection. We value your privacy. We do not sell or share your information to third parties, nor use personal information for any reason other than its intended use.

Q8. Can i cancel or modify my order?

Orders once placed cannot be canceled or modified.

Q9. How long will it take for my order to arrive after I submit an order?

We deliver with in 24 hours.

Q10. What if my shipping zone does not fall under your service area?

Refer to Delivery Zones page for more details or please contact us at support@indiangroceryonwheels.com or call us at +1 (443)-538-9706 .

Q11. What is CURBSIDE PICK UP?

Order online and then drive to the location (or “curb”) to pick it up, you can wait in your vehicle and the store associate will place the order directly into the car trunk. This allows you to keep a safe distance during pick up. This option we will not allow anyone inside the store apart from our staff to ensure the safety measures followed strictly, due current pandemic situation.

Q12. How does CURBSIDE PICKUP WORK?

  1. Add items to the cart
  2. Select the curbside pickup option along with the date and time at checkout.
  3. Pay for your items online and you will receive a confirmation email and text alerts regarding updates on the status of your order.
  4. Once you arrive at the location(3240, Corporate Court Suite-B, Ellicott City, MD-20142) text the parking lot number and order number to 443-538-9706, and a staff associate will place the order directly into the car trunk.

The fastest way to get your order is to bring the following:

  1. A Photo ID
  2. Order confirmation email / Order number

Q13. What is the difference between CURBSIDE PICKUP AND ONLINE DELIVERY?

Curbside Pickup: No minimum order, No shipping charge, Pickup same day (order before 12 PM to receive between 5 PM – 7 PM)

Online Delivery: Minimum order required, Shipping charges, Delivered to home within 24 hours

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